Contact us

Please submit the form below to email our Customer Service Team with any questions about your order or our services.

You'll find our blue chat box on the bottom right hand side of your screen.

UK - 02077685000 *

* Your standard local UK rate applies

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Prefer to kick it old-school? We’re into that too! Use the address below to send us a letter - but if you need to return an item, please visit our Returns and refund policy page.

Vision Direct
City Tower, Floor 25, New York Street
Manchester M1 4BT

Want to make a complaint? We're keen to hear your feedback and make it right. Get in touch through live chat, send us an email or give us a call. To speed things along, please provide us with all the details about your complaint (like your order number, if there is one, and the email address linked to your Vision Direct account). We’ll do our best to get back to you quickly and resolve the issue. 

For more information, please view our T&Cs and our FAQs.